IT Jobs London

Wavex is a company that makes full use of many of the popular technologies available today, always investing in people, emerging ideas and products.

Wavex perform a range of IT services to both SMEs and large corporates. Wavex are currently deploying a new support model designed for SMEs, having developed a number of tools and applications to further distance themselves from other support organisations. Wavex are always looking for individuals that exhibit outstanding ability within IT or supporting areas.

You may upload your CV here but you MUST do the test to be considered. Prior to uploading, please rename the document to your name (FirstnameLastname)

You will be given a score on completing the test. Only your first submission is counted. You should have been provided instructions as to which part to complete in the job-advert but the first (Main) section should always be populated. If you attempt additional sections on areas you are unfamiliar you run the risk of reducing your overall score.

Good luck!

Main (questions about you)

1. Your email address	(max 100 characters)
2. What position are you interested in?
3. How did you come to find yourself here?
4. Your Full Name	(max 200 characters)
5. Nick Name (Only fill this if you want your score, nickname, and test duration shown on the hi-score table)	(max 200 characters)
6. Where did you hear about this position?	(max 200 characters)
7. Contact telephone number (optional)	(max 200 characters)
8. Marital Status
9. Sex
10. Own a car?
11. Are you an MCSA, MCSE or MCP?
12. Where roughly do you live?	(max 200 characters)
13. How long have you worked in I.T.?
14. What salary are you looking for?	(max 200 characters)
15. Wavex also has positions for engineers to work outside of normal business hours, would you be interested in this?
16. Are you a CCNA?
17. What time during business hours are you available to receive a short call from Wavex? (if your test results are satisfactory)
18. Are you JNCIA accredited?
19. For what reasons do you qualify your salary expectations?	(max 200 characters)
20. Are you looking for a permanent role?
21. What is your work status in the UK?
22. Wavex runs regular recruitment mornings and evenings during the week, which time would be convenient for you to join us?
23. What are your interests outside of IT?	(max 200 characters)

General Support

1. You are trying to connect via remote desktop to a Windows XP computer with a 3rd party firewall installed, you need to allow remote desktop access, what port would you allow?
1723 110 3389 you do not need to open a port
2. Ben`s computer has started to run very slow over the last couple of weeks and this seems to happen more when he has been useing the internet, whch would you do to fix it?
Reinstall windows Run a spyware and virus check Run some hardware tests Update the network card drivers
3. You need to configure the power settings of your laptop so that the display turns off when it is inactive and running on battery but you want to ensure that the power settings of the harddrive are not changed, what should you do?
Change the advanced power settings of the balanced power plan configure the laptop to use power saver plan configure the laptop to use high performance power plan restore the power settings to default
4. Your computer is not connecting to internet, you check the network settings, you know that the DNS server address are correct, which one would allow you to connect to the internet?
IP 192.168.2.2/32 , Gateway 0.0.0.0 IP 10.0.0.21 /24, Gateway 10.0.0.254 IP 169.X.X.X/32, Gateway 169.X.X.X IP 10.10.2.4 / 21, Gateway 10.10.9.254
5. If you were to type Nbtstat -S at a command prompt what would you see?
Lists sessions table with the destination IP addresses Lists the remote machine's name table given its name Lists names resolved by broadcast and via WINS Purges and reloads the remote cache name table
6. A new laptop running Windows Vista home is brought to be used on your Windows 2003 SBS network, why would this not work?
You can not fully network Windows Vista home Windows Vista can not be joined onto a network domain Windows Vista is not licensed to run on a network It will work fine
7. If you wanted to find out your IP address from the command prompt what would you type?
Show IP Ipconfig ipconfig /show it can not be done from the command prompt
8. Outlook keeps on hanging and crashing, what would you do?
Run the office repair tool Reinstall office Install a new office service pack Make a new outlook profile
9. You need to uninstall a program from a users computer, the user is at lunch and you do not have the users password. You can not reboot the computer and the group policy does not allow access to the control panel, how can you access add and remove programs?
make a new short cut on the desktop to "appwix.cpl", open this but run as a local admin You can not as you need to reboot the computer and log on as a administrator Edit the Group policy as this will take effect straight away make a new short cut to control.cpl and then open the control panel via this and then add and remove programs
10. What command launches a terminal server session from the command prompt
Go to start, programs, accessories, communications and then Remote Desktop. MSTSC MCSTCS Console/admin
11. What TOE do?
Takes the network processing away from the CPU and proforms it on the network card Speeds up network access TOE is a form of hard drive controller TOE is a chip on the SCSI card for the "Megaraid" controller
12. You have 5 x 146GB hard drives, the server is configured with a Raid 1 C: and a Raid 5 d:, what size will these drives be?
c: 146GB d: 438GB c: 292GB d: 438GB c: 146GB d: 292GB c: 73GB d: 365GB
13. what is the max amount of users that you can have on a Windows SBS 2003 server?
55 75 100 50
14. What command would you use to shutdown and reboot a server from the command prompt?
Restart /y Shutdown -f -r Shutdown /l reset -f
15. what would the following command do when run via a login script? Net use f: /delete, Net use g: \\server\share
Disconnect f: and map g: to the share folder it would disconect all network drives it would map the g: to the share Disconect the f:
16. What is the number of extra Domain controllers that Windows SBS 2003 supports?
4 10 0 2
17. You are installing a new Windows R2 into a windows 2000 domain, this new server will be a DC, what must you run before you can make it a DC?
Adprep from c:\windows\system32 Adprep from Windows R2 CD2 Nothing, Windows R2 can join a 2000 Domain as a DC Forest prep
18. Windows update should be set on a server to do which one of the following ?
Download and install udates automaticy Download but dont install updates Do not run Windows updates leave it set to defaults
19. Your server has 3GB of memery installed, what is the minimum size of the page file
1.5GB 3GB 4GB 1GB
20. Your server had a hard disk crask, you have replaced the drive and reinstalled windows, now you need to restore AD from a backup, which windows mode would you do ths in?
Safe Mode AD restore mode Normal Safe mode with networking

Microsoft Exchange

1. Which of the following windows components must you install before installing exchange 2003?
Smtp service Nntp Wins Dns
2. What is the maximum information store size before exchange 2003 running service pack 1?
There was no maximum store size 16GB 75GB 25GB
3. Which exchange 2007 component must be installed on its own server?
Mailbox Client access Edge server Transport
4. You want to reconfigure your MX records so that if the first server is down then the mail will go to the next server amd then the third. You want the mail for wavex.co.uk to be sent to your servers in the following order starting with white.wavex.co.uk, then bronze.wavex.co.uk and last gold.wavex.co.uk. Which of the following would you select for your MX records setup?
White.wavex.co.uk preference = 50, bronze.wavex.co.uk preference = 10, gold.wavex.co.uk preference = 20 White.wavex.co.uk preference = 7, bronze.wavex.co.uk preference = 10, gold.wavex.co.uk preference = 5 White.wavex.co.uk preference = 10, bronze.wavex.co.uk preference = 10, gold.wavex.co.uk preference = 20 White.wavex.co.uk preference = 10, bronze.wavex.co.uk preference = 20, gold.wavex.co.uk preference = 25
5. Which command would you use to run a defrag on a Exchange mail store ?
Eseutil /r priv1.edb Isinteg /fix priv1.edb Eseutil /d� priv1.edb Defrag exchange store
6. Your environment contains the following:: mailbox server called Exchhub 1,client access server called ExchCAS1,standby Windows 2003 server called Standby,Two hub transport servers named Hub1 and Hub2 -Hub1 fails, you need to restore Hub1 to its prf failed configuration, what should you do?
Rename standby to Hub1 , run the setup /m:recover server command on Hub1 rename standby to Hub1 , run the setup /m: install /Role:HT command on hub1 On hub2 run setup/m:recoverserver on hub2 run the setup /m:install /role:HT
7. Your current network has a exchange 2003 SP2 server, this server is also the DC running on Windows 2003 32Bit , you want to upgrade to Exchange 2007. Which of the following must you do
Upgrade the current server to 2007 onto the current server Build a new server, install windows 2003 32Bit and install Exchange 2007 Build �a new server, install windows 2003 64Bit and install Exchange 2007 You can not upgrade from Exchange 2003 to 2007
8. What does the "Pfmigrate" tool do?
Defrags your exchange stores Assists in the moving of public folders from one server to another Purges all deleted email Resets admin rights
9. You want to Enable outlook anywhere access, which of the following must you do
Install RPC over http proxy Install outlook onto the exchange server Install a vailid SSL cert Enable OWA
10. You sign up to Message labs which of the following should you change on your network
Lock your firewall down so that only SMTP traffic from Message Labs will be allowed Make sure that you firewall will allow ALL SMTP traffic from any where Configure your exchange server to send email out via DNS Configure your exchange server to send email out via the Message Labs relay servers

TCP/IP

1. What is the difference between TCP and UDP?
TCP is session orientated where as UDP is not UDP is session orientated where as TCP is not TCP is best effort where as UDP is not I don�t know
2. Why do certain applications prefer UDP over TCP?
UDP offers faster transfer of data important to VoIP and Games UDP requires less overhead during the transfer of data UDP guarantees every packet is delivered to the destination I don�t know
3. What is the 3rd Layer in the 7 Layer OSI Model
Network Data Link Session Electrons
4. What port does a web site use by default?
TCP 80 UDP 80 TCP 443 TCP 8080
5. At which layer of the 5 Layer TCP/IP Model does ICMP belong to?
Network Layer Transport Layer Application Layer IP Layer
6. What is ICMP used for?
Troubleshooting to identify if a host is online To send network error messages between network hosts To check which port is open on a host To send email.
7. Why would an organisation block ICMP on their network?
Prevent the structure of their network from being identified Prevent hacking Prevent Denial of Service Cause headaches for Network Engineers
8. What does "port forwarding" mean?
It transfers the existence of a TCP or UDP port from the host to the network edge It enables outside hosts to connect to internal hosts on specified ports It configures internet access for computers I don�t know
9. When would you restrict access to TCP port 25?
To prevent the internet sending mail to your mail server. To prevent unauthorised internal hosts from sending mail out. To stop access to websites To stop access to ftp sites
10. What is the difference between an IPv6 Packet and an IPv4 Packet?
IPv6 has a larger header to hold the larger IPv6 address IPv4 has a larger header to hold the larger IPv4 address An IPv6 Packet can contain an IPv4 payload An IPv4 Packet doesn�t contain a version field

Routing (IP, subnet masks)

1. What is the default subnet mask for a Class C IP Address
255.255.160.0 255.255.255.0 255.255.254.0 255.255.255.192
2. The address 172.16.208.16/20 is a host on which of the following subnets:
172.16.176.0�255.255.240.0 172.16.192.0�255.255.240.0 172.16.208.0�255.255.240.0 172.16.224.0�255.255.240.0
3. What does the command "tracert" from a windows machine show?
The route along which packets take to reach a destination. The response times of devices along the route. The subnet mask of the remote network The port of the application you are troubleshooting
4. When would you use the "tracert" command in a troubleshooting situation?
When I need to find out where my packets are going to reach the destination. When I need to find out the latency of the route to the destination. When I need to find out what the default gateway is. When I need to find out what port the affected application is using.
5. What is the default gateway?
The address of the main router for all traffic not otherwise specified in the routing table. The address of the main layer 3 device for all traffic not otherwise specified in the routing table. The server which holds the information about the internet. A website which holds the information about the internet.
6. In a routing table, what does the network address 0.0.0.0 mean?
All traffic that doesn�t match another network address. All traffic going to the internet. Traffic going to the 0.0.0.0 network I don�t know
7. Which of the following commands adds a route in windows?
route add 10.0.10.0 MASK 255.255.255.0 192.168.0.1 route add NETWORK 10.0.10.0 MASK 255.255.255.0 192.168.0.1 route add 10.0.10.0 MASK 255.255.255.0 GATEWAY 192.168.0.1 route add NETWORK 10.0.10.0 MASK 255.255.255.0 GATEWAY 192.168.0.1
8. What happens if no default gateway is configured on a computer?
The computer has normal internet access. The computer can only access the local network. The computer will not be able to communicate with any other computers. I don�t know.
9. How do you check if a default gateway is defined on a computer?
ipconfig /all route print netstat �an arp �a
10. What sort of device can a default gateway be?
Layer 2 Switch Layer 3 Switch Router Hub

Microsoft AD

1. Your office has 6 sites, london and New York have an exchang server and 2 DC`s, each of the other office has a DC, how should the global catalog servers be setup?
You need a GC at london and New york All sites need a GC Only London needs a GC You do not need to worry about it as Windows will set this up its self
2. Where can you set the schudle as to how when AD updates remote sites with changes?
Sites and Services AD users and computers AD domains and trusts Via Windows updates
3. Where would you change the Operations Masters Role?
AD sites and services AD users and computers AD domains and trusts run regedit
4. Which tab would you use to disable a user from changeing their password?
Profile Account General Com+
5. Under which tab would you assign a users manager?
Profile Account Organization General
6. In order to install software via group policy what file type must be used?
.Msi .Com .Exe .Bat
7. Where would you set a server to be a Global Catalog server?
Under Sites and Services Use ADSI edit to set a Global Catalog server AD domains and trusts AD users and computers
8. Where would you add a new email address to user and set it as the default?
In AD users and computers, on the users email adddress tab In Ad Users and computers, on the users General Tab The user can do this via outlook Edit the settings on the users mail box
9. What command would you run to promote a server to a DC
Adprep Dcpromo Use the tool in add / remove computers server /promote
10. Where in the default Group Policy would you find the "Password Policy" tab?
computer settings\Windows settings\Security settings computer settings\Windows settings\Security settings\Account Policies computer settings\Windows settings\ Account Policies computer settings\Software settings\Windows settings\ Security settings\Account Policies

SQL Server and T-SQL

1. What could you use SSIS for?
Copying files retaining their NTFS permissions Transferring and transforming data in SQL 2000 Accessing an exchange mailbox remotely without the use of a VPN Importing data into SQL 2005
2. What is the does the * in the Following statement tell the server to do: SELECT * FROM Accounts
Select the column named * from accounts Select all of the columns but the one named * from accounts Select all of the columns from accounts Return only the columns from accounts that have a * in the name
3. In the following statement what is the "Accountbase": SELECT DefaultPriceLevelId, CustomerSizeCode, IndustryCode, AccountClassificationCode FROM AccountBase
A Column A view A table A view or a table
4. If the following were to be run within SQL 2005 what does the order by section of the command tell the server to do (please assume that the tables, columns etc are in place): SELECT DefaultPriceLevelId, CustomerSizeCode, IndustryCode, AccountClassificationCode FROM AccountBase ORDER BY DoNotFax
The statement is not valid and would produce an error� Sort the returned results in Ascending order by the Accountbase column Sort the returned results in Ascending order by the DoNotFax column Sort the returned results in Descending order by the DoNotFax column
5. You are running a transaction log backup of a database yet it consistently fails, what might be causing this?
The database is corrupt The database is too small There is a table with the datetime datatype used The database has the Simple recovery model selected
6. An .ldf file rapidly grows what might this indicate?
Lots of people are running Select queries against the database A large table has been opened by a user The transaction logs aren�t being backed up and committed There are lots of updates being made to the database
7. What type of join is this: SELECT * FROM employee INNER JOIN department ON employee.DepartmentID = department.DepartmentID
Right Outer Join Left Outer Join Explicit Inner Join Implicit Inner Join
8. What does SQL stand for:
Standard Query Language Structured Question Language Standard Quota List Structured Query Language
9. What does the following command do: GRANT SELECT, UPDATE ON Accounts TO PatrickS, DavidP
Allows PatrickS to view data in the Accounts table Allows DavidP and PatrickS to change data in the Accounts table Allows DavidP to view and change data in the Accounts table Allows DavidP and PatrickS to view and change data in the Accounts table
10. What does the number 50 represent in the following: VARCHAR (50)
The number of columns The length The number of rows The table name

Virtualisation (VMWARE, MS Virtualisation)

1. Which of the following is false
ESXi has a 32Mb foot print ESXi has no command line interface ESXi is only available pre-installed I don�t know
2. VMWare server licensing is per
Processor Server Virtual machine I don�t know
3. Virtual machine swapfile by default is
Stored in the default datastore Stored with the VM Not configured I don�t know
4. Which of the following is not required for HA
VI Standard licenses Shared storage Vmotion I don�t know
5. What file system is used for storing virtual machines
NTFS VMFS NFS I don�t know
6. An ESX cluster is primarily managed using
Virtual Centre server VI client Command line I don�t know
7. VCB is used to
Migrate machines in real-time High availability Backup I don�t know
8. The following can�t be used for shared storage
iSCSI SAN Fibre SAN NFS share NTFS share
9. HA is possible with
Shared storage only Shared and local storage Local storage I don�t know
10. The following is not a VMware competitor
Microsoft Novell Xen Symantec

Programming (VB, ASP, .NET, VBS)

1. What is the main difference between .dll and .exe?
.dlls are libraries supporting code for the application and .exes are processes. .exe can be run and used by end users.� .dll cannot be run or used by end users. .dlls run in an independent memory space of the calling application. .exe run in the same memory space as the calling application. .exe: the memory reference to the variables is relative. Dll:� the memory reference to the variables is absolute.
2. A Subrutine
Always returns a value. Sometimes returns a value. Returns a value if requested in the code. Never returns a value
3. Passing a variable ByValue means
You are working on a copy of the dat You are working on the actual data. You� can overwrite the reference to the variable instance . You can substitute the original variable instance with another one.
4. The .Net Garbage Collection
Provides methods that control the system.GC class. Manages allocation and release of memory in an application. Takes care of the resources management responsibility. Automatically releases and terminates the unmanaged resources
5. In ADO.Net, what object replaces the ADO Recordset?
DataAdapter DataTable �� DataSet DataRow
6. In VB.Net by default parameters are passed to a procedure.
ByRef ByVal �� Both None
7. How many classes can be contained in a .Net Namespace?
10 3 None Unlimited
8. What is the extension of �a form designer code file or code editor?
.dsg .Designer.vb editor.vb .codeeditor.vb
9. What is the VB6 data type equivalent to the Short type in VB.Net?
Integer Single String Long
10. How many elements will give you the array declare "Dim items(5) As String" in VB .Net?
6 elements from index 0 to index 5 5 elements from index 1 to index 5 5 elements from index 0 to index 4 6 elements from index 1 to index 6 �

Cisco

1. At Which Prompt would you configure the Hostname on a Cisco Router:
Router$ hostname MyCorpRouter01 Router# hostname MyCorpRouter0 Router# hostname MyCorpRouter01 Router# MyCorpRouter01 hostname
2. How do you save the running config to the start-up config on a cisco router or switch?
router$ write mem router# copy run start router# copy running-config startup-config router# save to memory
3. How would you export the config of a cisco device to another computer
Upload the running or startup config to TFTP Copy �show running-config� from the console to a text file on a pc Export the config using the export-config command I don�t know
4. How would you identify other cisco devices on the local network?
Run the command �sh cdp neighbours� on your current cisco device Run the command �sh cisco devices� on your current cisco device Run arp �a on a PC, and verify the mac addresses against a hardware vendor database Use the ping command
5. How do you identify the hardware of the cisco device if you have connected via telnet to a remote cisco device?
Run the command �show version� Run the command �show hardware� Run the command �show model� Run the command �get version�
6. How would you identify the IP address on a Cisco device?
Router$ show ip interface brief Router# show interface ip brief Router# get ip interface brief Router# show running-config
7. How would you check the status of a network port on a Cisco device?
Router$ show interface FastEthernet 0/0 Router# show interface brief Router$ get interfaces Router# execute interface show
8. What do VLANs enable you to do with a network
Separate broadcast domains Separate important networks from non-important networks Separate collision domains Separate email domains
9. What does STP enable you to do with a network?
Enable redundancy in a switch network infrastructure Enable two links to be used between switches without creating a switching loop Enable two switches to exchange layer 3 routing information Enable two routers to exchange� layer 2 switching information
10. When can you use a straight through cable to connect two devices together?
A switch to a switch A switch to a computer or server A switch to a router A Router to a Router

Service desk

1. You are working on the Service Desk. Every Tuesday afternoon a Client calls in with the same Word Processor mail merge question. She has been calling for weeks and she is very friendly to you. The next time you speak to her, you:�
Take the call in annoyance and say "What do you want?" Take the call, listen to her problem, then close the call. Tell her how you remember speaking to her every week. Ask her how she is and just talk to her for a long time. You spend a while talking to her and disregard other customers Ask her if it's the same problem that has been re-occurring. You have a small conversation with her and resolve the issue. You speak to the Client Services Manager of that client and make a recommendation for Word Processor Training.
2. Later in the day on the Service Desk a customer starts shouting about how one of your colleagues has "broken" their Exchange Server, after a brief review of the call details you discover your colleague did make a mistake. You:�
Pass the phone call through to Client Services Explain, "Yeah, that happens sometimes. I'll pass you through to my Team Leader". Ask, "I'm sure it's not that bad, what do you want us to do?" Explain to the customer that you will resolve the issue and escalate it to your manager who will review the issue, cause and the work previously carried out. You pass the call back through to the engineer who originally did the call. You just walk away and go get the manager.
3. You have built up a rapport with a client, however they start emailing you requests rather than logging calls through the call logging system. One day, they email you requesting an urgent call back, however you are currently working on another clients server which is higher priority, what do you do:
Email back the client advising you are currently working on a call, but you have logged this and passed it to your team leader to be reassigned to a more available engineer. Email the client back and let them know you'll all them back later. Stop what you are doing, make the call, listen to the problem and resolve the call. Ignore the email and continue working on the high priority call.
4. You receive a call from a third party supplier of one of our clients. They have asked you for the administrator password of the network as they need to install some software on the server, what do you do:
Get authorisation from the client then give the supplier the domain administrator password. Tell them they can't have it. Give them the domain administrator password. Get authorisation from the client in writing, then create a support domain administrator account for this supplier and provide them with the details.
5. A client calls up and requests some third party software to help with an issue they have , do you :
Work through the calls in the order you received them Pass it straight back saying you can't deal with it Use your own judgement and prioritise the calls so you can deal with the priority 10 call first and deal with the less urgent calls after
6. What utility from within Exchange System Manager would you use to confirm whether an email was delivered successfully?
Tools -Monitoring and Status First Administrative Group - Servername - Queues Tools -Message Tracking Global Settings - Message Delivery
7. What are the prerequisites for a Blackberry handheld before it can be activated on a Blackberry Enterprise Server?
Upper Case GPRS or EDGE or 3G Lower Case gprs or edge GSM BES Enabled BIS Enabled
8. On your Exchange 2007 server, you create a distribution list with the email address: test@wavex.co.uk and you add 5 people to the group. Users have been using this internally, however one mentions when clients send emails to this it bounces back. What do you do?
Ask users to restart Outlook. Untick the box in the properties of the distribution list that �require all senders are authenticated�. Hide the distribution list from all address lists. Check the email address alias is correct. Advise the users that senders are probably using the wrong email address. Restart the exchange server.
9. When talking a user through activating their Blackberry Handheld (OS V4.0 onwards), which steps would you follow for the Enterprise activation?
Options -> Security Options -> General Settings -> Enterprise Activation Options -> Security Options -> Enterprise Activation Options -> Advanced Options -> Enterprise Activation Options -> Enterprise Activation
10. A user is receiving an error when they are working through Citrix XenApp. You need to connect to their Citrix session to begin troubleshooting, what tool should you use:
Go To Assist NETi � Wavex proprietary remote tool. Remote Desktop through Terminal Services Administration. Shadow through Citrix Access Management Console.
11. What is the logical destination of a backup job?
Media unit Media set Media group Media pool
12. A user has reported that they cannot access any emails from Outlook. You have connected to their computer and confirmed that the server is accessible and all users are having the problem. You connect to the server and it appears the Mailbox Store under First Store Group is dismounted. Which of the following would you check before mounting the information store?
Location and free space available on the partition where PRIV1.edb and PRIV1.stm are located Amount of Exchange CAL�s installed on server The latest service packs are installed You can ping the server by IP Address
13. A user is trying to log into Citrix XenApp, when entering in their credentials, they receive the error: "The credentials you typed are incorrect. Please try again or contact your help desk or system administrator." What settings would you check first to ensure this gets resolved?
Reset users� password. Check user has permissions to log into Citrix. Check the default gateway of the users� PC. Reinstall XenApp plugin.
14. Once a user has been added into Blackberry Manager you now need to set the Activation Password this can be done in more than one place, where would this be set?
Select the user --> Within the Tasks on the bottom pane --> Device Management Select the user --> Within the Tasks on the bottom pane --> IT Admin Right click on the user --> Set Activation Password Right click on the user --> Assign Device Select the user --> Within the Tasks on the bottom pane --> Service Access
15. "Recently on your Exchange 2003 server the Mailbox Store under the First Storage Group has been dismounting even when remounted. You find the following error in the event log:
Not enough disk space The DWORD Entry Database Size Limit in GB under the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MSExchangeIS\Server name\Private-Mailbox Store GUID is set to 65 Maximum Size allowed by Exchange SP2 is 65GB The partition the Exchange database is stored on is FAT32
16. The targeted device for an existing backup job has failed and must be changed. Which action should be taken?
Change the Device and Media settings in Properties for this job in Job Setup. Modify the default Device and Media settings for all jobs in the global settings. Delete the job and create a new one using the original selection list. Change the Device and Media settings in default Properties for this job in Job Monitor.
17. Within Blackberry Manager on the Blackberry Enterprise Server, where would you configure the Synchronisation Properties E.g. Bidirectional Sync and Conflict resolution between handheld and users mailbox.
Users Properties --> Redirection Users Properties --> Filters Users Properties --> Security Users Properties --> IT Policy Users Properties --> WLAN Configuration Users Properties --> PIM Sync Users Properties --> Advanced
18. Once a users Blackberry is activated which Mail Folders are redirected to the Handheld by default?
Inbox Only (and Sent Items if the device supports this) Inbox, Sent Items, Draft Inbox, Sent Items, Draft and Deleted Items Inbox, Sent Items and Deleted Items
19. A user contacts you requesting to access their email using Outlook whilst they are away on their laptop. They have mentioned that they may not have an internet connection at all times but would still like the ability to see their emails. What do you do?
Tell them it is not possible to do this. Enable offline caching on the users roaming profile. Force Outlook to �Work Offline�. Change Exchange account settings to �Use Cached Exchange Mode�. Change Exchange advanced settings to use Outlook Anywhere.
20. What command do you need to enter at the command prompt to install applications on a Terminal Server?
Change mode/install Change mode/execute Change user /install Change user /execute
21. You are on the phone with a client however it is approaching 6pm when you finish for the day, however the users problem is not resolved, what do you do:
Tell the user you have now finished for the day and can pick this back up tomorrow morning. Tell the client this is no longer the standard working hours, ask them if they want this resolved overnight, and advise them of the Out of Hours process. Pass the call to your team leader and tell the client someone will call them to fix this. Keep working on the problem until it is fixed.

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